All our jewelry is crafted from high-quality sterling silver, gold, or steel. We do not use brass in

our gold-plated jewelry, which helps ensure better durability and tarnish resistance.

Each custom piece is carefully crafted to order by skilled jewelry artisans, which requires time to ensure its quality and uniqueness. Production times may vary, especially during periods of high order volume. The estimated production time is 14 business days. Note: Production time is separate from shipping time.

Pieces with customer personalization: Not eligible for return or exchange unless a manufacturer defect is present.

Final sale items: Not eligible for return or exchange unless a manufacturer defect is present.

Shipping fees: Original shipping fees are non-refundable.

All other orders: Full refund if returned unworn within 30days of purchasing. Subject to return/exchange shipping costs.

Send an email to kayla@strawberryandcompany.com to receive mailing instructions.

Securely pack item(s) in a small box or padded mailer. If available, please use original packaging.

Attach your return label to the package and drop it off within 30 days at your nearest USPS location.

Please note that original shipping fees are non-refundable.

Our 6-month warranty includes coverage for manufacturing defects: Issues such as a broken chain or faulty clasp. Production errors: Examples include receiving the incorrect size or an error on our team’s end. If your order qualifies for warranty coverage, please submit a claim through our email, kayla@strawberryandcompany.com

Exclusions from warranty coverage:

Regular wear and tear.

Failure to follow jewelry cleaning and care instructions.

Lost or stolen pieces.

Damage caused by improper use or alterations made by a third party.

To verify your claim, our team may request additional information about your jewelry. We reserve the right to deny claims that are deemed fraudulent or fall outside the stated warranty terms.

No, we never use brass in our gold-plated jewelry. This helps prevent tarnishing, ensuring that our pieces remain beautiful and long-lasting.

The “Go Where You Go” collection features water-friendly jewelry designed to withstand exposure to water for up to one year. To maintain its quality, ensure the pieces are not stored in water and are dried between water exposures.

Yes, our “Go Where You Go” collection is water-friendly for up to one year with proper care.

However, we recommend drying the jewelry thoroughly between water applications and avoiding prolonged storage in water.

Our jewelry is designed to resist tarnishing thanks to our use of premium materials like sterling silver, gold, and steel. By avoiding brass in our gold-plated pieces and following care recommendations, your jewelry will stay radiant for years to come.

To keep your jewelry in pristine condition:

- Store pieces in a dry, cool place when not in use.

- Avoid prolonged exposure to water, even for water-friendly items.

- Dry your jewelry thoroughly if it gets wet.

- Use a soft cloth to gently clean and polish your pieces.

Our “Go Where You Go” collection is suitable for light water exposure like swimming or showering for up to one year. However, avoid prolonged water exposure and ensure the jewelry is dried after contact with water. All other collections, please remove prior to water exposure to ensure your piece lasts for years to come!

Yes, our jewelry is crafted from hypoallergenic materials such as sterling silver, gold, and steel, making it suitable for most people with sensitive skin.

We stand behind the quality of our products. If you encounter any issues, please contact us, and we’ll be happy to assist you.

Our jewelry is available exclusively online. Visit our website to browse and shop our collections tailored for women in business celebrating career milestones.

Yes! Our jewelry makes an excellent gift for celebrating achievements and milestones. We offer elegant packaging and gift card options to make your purchase extra special.

You can reach our customer service team through the contact form on our website or by email at kayla@strawberryandcompany.com We’re happy to assist with any questions or concerns!